Sales Terms:
Net 30 days (to general accounts)
Freight Terms: F.O.B. Cherry Valley, Massachusetts 01611-3307
New Customers: Please, provide us with (3) references and the name of your bank. For immediate shipment, VISA, MasterCard and American Express are accepted. Otherwise, please send a check with your order or instruct us to ship COD.
Shipping: Most Stock orders, up to 50 pieces, received by 4:00 P.M. (EST) will be shipped same day via UPS, unless otherwise specified.
Special Orders: We are committed to a 1-2 week delivery for all special knurls having a standard tooth form up to 2" diameter.
Minimum Order Requirements: $30.00 "net" minimum order requirement.
Pricing & Discounts: "Prices and discount structure subject to change without notice"
Guarantee: We guarantee satisfaction with our tools. If you have a problem with the quality of any of our tools, please call 800-433-4933 or 508-892-1787 and we will do what is necessary to resolve the problem. You may also send a fax to us at 508-892-1789.
Return / Refund Policy: Unused stock knurls may be returned for credit within 60 days of invoice date. A 10% restocking fee may be charged beyond 60 days of invoice date. For larger returns (50+ pieces) the fee may be higher depending on return history and the condition of tools received.Special order tools or stock items that have been altered per customer request may not be returned unless defectiveA cancellation fee may be charged for special orders cancelled after work is started.
Claims Against Shortages: Any claims for discrepancies in shipment must be made within 14 days of receipt of merchandise.